1. Introduction

This Privacy Policy explains how Subscribers.space ("we," "us," or "our") collects, uses, stores, and discloses information when you access our website or use our services. We are committed to handling personal information responsibly and transparently. By using our website, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain that consent separately.

2. Information We Collect

We may collect information that you provide directly when submitting a service request, creating an account, contacting our support team, or subscribing to our newsletter. Depending on how you use the website, this information may include social media usernames, profile URLs, channel names, post URLs, account usernames, email addresses, and other information you choose to submit. If you create an account, we may process your username, email address, and password credentials, which should be stored using appropriate password-hashing techniques. We may also collect technical and usage information, such as your IP address, browser type, device information, access times, pages visited, and cookie identifiers. We do not ask you to provide your social media account passwords. Please do not submit passwords or other unnecessary sensitive information through our service forms.

3. User-Submitted Links and Content

When you submit a URL, username, profile reference, or other material, we process that information as necessary to receive, manage, and handle your request and to operate the relevant service. Submitted links and materials are not published publicly by Subscribers.space. They may be displayed in your own account dashboard or request history where that functionality is available. We do not conduct routine human review or manual content moderation of user-submitted links and materials. This does not prevent automated technical processing, security checks, or access and disclosure where reasonably necessary to operate the service, investigate abuse, respond to lawful requests, or comply with applicable law. You should not submit information that you do not have the right to share.

4. How We Use Your Information

We use information for the following purposes: to operate and maintain our website; to receive, process, and manage requests for social media engagement services; to create and administer user accounts; to maintain request histories and provide account features; to respond to inquiries and provide support; to maintain website security and prevent fraud, abuse, or technical misuse; to diagnose errors and improve website functionality; to send service-related communications; to send newsletters where permitted and, where required, with your consent; and to comply with legal obligations and protect our legal rights.

5. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR) or similar legislation applies, we process personal information on an applicable legal basis, which may include performing a contract or taking steps at your request before entering into a contract, pursuing legitimate interests such as operating and securing the website, complying with legal obligations, or obtaining your consent where required. The applicable legal basis depends on the type of information and the purpose of processing.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to maintain essential website functionality, remember preferences, protect accounts, and understand how visitors use our website. Essential cookies may be necessary for the website to function. Non-essential analytics or preference technologies will be used subject to applicable consent requirements. You can manage cookies through your browser settings and, where available, our cookie preferences tool. Disabling certain cookies may affect website functionality.

7. Sharing and Disclosure of Information

We do not sell personal information in exchange for money. We may share information with service providers that help us host, secure, maintain, or operate the website, provide technical infrastructure, deliver communications, or perform other necessary business functions. Such providers may process information on our behalf and are expected to protect it in accordance with applicable law and the terms governing their services. We may also disclose information where required by law, in response to valid legal process, to protect the rights or safety of users or others, to investigate suspected fraud or abuse, or in connection with a merger, restructuring, or transfer of our business. We do not publicly post user-submitted links or materials, except that they may be visible within the submitting user's own account dashboard or request history where applicable.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, taking into account applicable legal requirements, security needs, and dispute resolution. Service request data is generally retained for up to 60 days where needed to administer requests and any applicable refill period. This period is not an absolute deletion deadline: information may be retained longer where necessary for security, fraud prevention, legal compliance, the establishment or defence of legal claims, or other lawful purposes. Account information is retained while the account remains active and for a reasonable period thereafter where necessary or legally required. Information that is no longer needed will be deleted or anonymised where reasonably practicable.

9. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure transmission technologies, and appropriate protection of account credentials. No website, storage system, or method of electronic transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or stored by the website.

10. International Data Transfers

Your information may be processed or stored in countries other than the country in which you reside. Data protection laws in those countries may differ from the laws of your jurisdiction. Where required by applicable law, we will implement appropriate safeguards for international transfers of personal information.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to your personal information, correct inaccurate information, request deletion, restrict or object to certain processing, request data portability, withdraw consent where processing is based on consent, or lodge a complaint with a competent data protection authority. These rights are subject to applicable legal conditions and exceptions. To submit a request, please contact us through our Contact page. We may need to verify your identity before responding.

12. GDPR Information for EEA and UK Residents

Where applicable, individuals in the European Economic Area and the United Kingdom may exercise the rights provided by the GDPR or UK GDPR, as applicable. These rights may include access, rectification, erasure, restriction of processing, data portability, objection, and the right not to be subject to certain decisions based solely on automated processing where the relevant legal conditions are met. You may also lodge a complaint with your competent supervisory authority. The availability of each right depends on the circumstances and applicable law.

13. California Privacy Rights

If the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the CCPA), applies to our processing of your personal information, you may have rights to know, access, correct, or delete certain personal information, and to opt out of the sale or sharing of personal information where applicable. You may also have the right not to receive discriminatory treatment for exercising your privacy rights. These rights are subject to statutory exceptions and depend on whether our business is covered by the relevant requirements. You may submit a privacy request through our Contact page.

14. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information in violation of applicable law, please contact us so that we can assess the matter and take appropriate action. Where applicable law establishes a higher minimum age or additional requirements, those requirements will apply.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, or services that we do not operate or control. This Privacy Policy does not govern those third parties. Their own privacy policies and terms apply to their services and content. We encourage you to review the relevant policies before interacting with third-party websites or providing information to them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or legal obligations. The revised version will be published on this page with an updated revision date. Where required by law, we will provide additional notice or obtain consent for material changes.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, please contact us through our Contact page.

By using Subscribers.space, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.